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Frequently Asked Questions

What type of kennel will my pet reside in while boarding? 

Our facility is indoor, secure, and climate controlled. If your pet is a medical boarder, they will stay in a treatment boarding area where they can be monitored by our technicians, and can avoid stairs if needed.

Will my pet require an exam prior to boarding? 

Yes. Because your pet will be in our care, we do require a physical exam with one of our veterinarians within the past 12 months. This allows us to meet you and your pet, learn about your pet’s health and medical needs, habits, dietary needs and preferences, etc. It also allows you to meet us, our doctors and staff, and be comfortable with our policies and facility prior to leaving your pet. Our physical exam fee is $59.00.

What are your vaccine requirements? 

Proof of vaccination from a veterinarian is required for your pet to enter the boarding facility. Please provide us with this information 72 hours prior to your pet’s check-in date. If you wish to have us perform your pet’s exam and vaccines, this should be done 7-10 days in advance of the boarding reservation for your pet’s protection. While no vaccine is 100% effective, this time frame allows for the vaccines to work and your pet to be fully protected.

Canine Requirements:

  • DHPP Vaccine within the past three years
  • Bordetella vaccine within the past 6 months to one year (depending on the type of vaccine used)
  • Rabies Vaccine current
  • Negative fecal test within the past year

Feline Requirements:

  • FVRCP Vaccine within the past three years
  • Rabies Vaccine current
  • Negative fecal test within the past year

How old does my pet have to be to board? 

 Your pet must be fully vaccinated and therefore must be at least 4 months of age. For puppies or kittens younger than 4 months of age, please speak to a Front Office Associate about our specific vaccine and safety requirements.

Do I need to bring my pet’s food? 

 If your pet eats a specific brand of food, or if they are on a prescription diet, you will be required to provide that diet. However, we feed Purina Proplan Adult Chicken and Rice or for sensitive pets, the Purina EN diet. We are happy to provide these diets at no additional cost to you.

How many times a day will my dog go outside?

Dogs are walked 3-4 times a day. You may also schedule TLC sessions for your pet at an additional cost. TLC is a session of playtime and special attention with your pet(s) for a duration of 15 minutes. If you would like a specific activity or other special request, please let the staff know upon check in. If you elect TLC for your pet, it can be done once a day, every other day or on specified dates.

TLC is required a minimum of every other day for all puppies less than 12 months of age, AND any pet boarding longer than two weeks.

Can my pets board together? 

 Yes. However cats and dogs cannot board together due to the separate boarding areas for each. We reserve the right to separate any animals due to size differences or behavioral conflicts.

Can I bring blankets and toys for my pets? 

 We provide fresh linens for your pet daily. We do not recommend bringing anything that is special to you or your pet. Blankets or towels you do not want returned are ok. We take all reasonable care of any belongings left with your pet, but cannot be responsible for lost or damaged items.

When can I check my pet in or out of the boarding facility? 

Boarding hours are 7:00A.M. to 8:30 P.M. Monday through Friday, 8:00A.M. to 5:30P.M. on Saturday, and 10:00A.M. to 3:30P.M. on Sunday. Please be advised we are closed on all major holidays, and have modified hours on the day before Thanksgiving, on Christmas Eve, and New Year’s Eve. We also close from 1:00 to 3:00pm on the second and last Tuesday of every month for staff training. 

Pets cannot, under any circumstances, be released before or after hours or on holidays for which the hospital is closed. Please ask a front office associate for detailed information or visit our website at www.CompanionBellevue.com

Can you give my pet his medication while boarding? 

Yes. We require your pet’s medication to be in a clearly labeled container with the medication name, correct dose, and prescribing veterinarian. We are unable to give medication that is pre-mixed in food or treats as we have no way to ensure the medication was ingested. The fee to administer medication ranges between $3.50 and $7.50 per day, depending on the number of medications and how many times per day the medication is needed. Additional fees will apply for diabetic pets and administering subcutaneous fluids; please contact us for specific details and a quote.

How far in advance do I need to make a reservation? 

We recommend making a reservation as soon as you know your dates. We book for holidays, school breaks, and summer weekends, sometimes months in advance.

How do I make a reservation? 

Call us during regular business hours and our front office staff will be happy to assist you, or visit our website to request a reservation and print our Boarding Agreement forms in advance. Be aware that requesting a reservation via email takes up to 24 hours and does not guarantee a reservation. If you need a reservation right away, or during a busy boarding time, we recommend you call us as soon as possible. Reservations are made on a first come, first served basis.

Can I change my dates once a reservation is made? 

 Yes. If you need to adjust your reservation, please notify us right away. We only hold reservations for the scheduled check in date. If you are going to be late checking-out your pet, please call us as soon as possible. Our boarding facility may be full and your space may already be reserved for the next incoming pet. If you need to cancel your reservation for any reason, please call us as soon as possible, we appreciate a 24 hour advance notice.

What are the check-in and check-out procedures? 

 Please allow 15 minutes to check your pet in and complete the paperwork necessary to board your pet with us. Please allow 10 minutes when checking your pet out. Our Boarding Agreement form can be downloaded and printed from our website and be completed in advance to save time at check in.

TOURS of the Boarding Facility are offered between 1:00pm and 3:00pm* daily, and are also offered between 5:00 and 7:00pm Monday through Friday. Please ask the Front Office staff about other available times. We are happy to accommodate your schedule with a pre-arranged appointment. Walk-in tours can usually be accommodated however please be aware you may need to wait up to 10 minutes for our Animal Care staff to be available. 

  *The hospital closes between 1:00 and 3:00pm on the second and last Tuesday of every month for staff training. Please call ahead for tours on these days.

 

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Location

Office Hours

Monday:

7:00 am-9:00 pm

Tuesday:

7:00 am-9:00 pm

Wednesday:

7:00 am-9:00 pm

Thursday:

7:00 am-9:00 pm

Friday:

7:00 am-9:00 pm

Saturday:

8:00 am-6:00 pm

Sunday:

10:00 am-4:00 pm